Operations & Systems Solutions for Tourism Operators

Smooth and reliable online and onsite operations are crucial for getting bookings and making sure your guests have a great time. We can help you make sure that all your systems are working as they should and you have solid backup, redundancy and training plans in place. 

System Reliability & Security

• Functionality Check: Ongoing system checks to make sure your online platforms and booking systems are operating properly.
• Security Measures: Implementing best practice security protocols to keep your sites and systems secure and protect your customer data.
• Backup & Redundancy: Establishing comprehensive backup solutions and redundancy plans to safeguard against system failures and ensure uninterrupted service.

Operational Improvements

• Technology Integration: Identifying opportunities to incorporate technology tools that can enhance your operations, from automated sales funnels to cloud-based photo systems.
• Process Streamlining: Evaluating and refining your business processes to eliminate inefficiencies and save resources.

Our team brings extensive experience in the tourism sector, having worked with notable clients such as Ngāi Tahu Tourism, MoaTrek, and Adventure Hokkaido. We have successfully implemented various operational improvements, including:

• Automated Sales Emails: Setting up platforms like Drip and Mailchimp to nurture potential customers and guide them through the booking process.
• Cloud-Based Photo Systems: Automating the process of capturing and sharing trip photos, making your online marketing easier and faster.
• Post-Trip Communication: Implementing an automated email system to generate online reviews, surveys and offer post trip purchase options.

Whether you need assistance with system reliability, operational improvements, or technology integration, we are here to provide expert support. Contact us today to discuss how we can help with your next system or operational project.