Booking System Solutions for Tourism Operators

Your booking system is the beating heart of your business; driving sales; managing customer information; running operations and generating essential reports. Choosing the right tour booking system—and implementing it effectively—is critical to your success.

With over 12 years experience running my own tour businesses, I’ve worked hands on with booking systems to streamline operations, improve customer experiences and maximize revenue. From 2002 to 2016, I operated guided walking businesses, relying on booking systems to manage online bookings, agent bookings, customer records, and operational functions. 

From 2021 to 2024, I led the Ngāi Tahu Tourism booking system update project team, where we implemented a new booking system across nine businesses in the Ngāi Tahu Tourism group, including Shotover Jet, Dart River Jet, Franz Josef Glacier Guides and Hollyford Wilderness Adventures.

With other clients, I’ve also assessed and launched new online reservation systems for tourism businesses in New Zealand and Japan, including systems like FareHarbor and bespoke systems.  

I've worked on leading booking systems like IBIS, Rezdy, Bookit, and FareHarbor, as well as legacy systems like Frontdesk (formerly backed by Air NZ).

Choosing the Right Booking System
Whether you’re starting a new tourism business or looking to upgrade your current system, I’ll help you evaluate the best options for your needs. From assessing your operational requirements to reviewing the latest booking systems on the market, we can help you understand the strengths and weaknesses of each system and find the right fit for your business.

Changing to a New Booking System
Changing booking systems is a big undertaking, and proper project planning and execution are essential for a smooth changeover.  We can help you put a project plan together and manage the entire process, from data migration and system configuration to training, testing and cutover, ensuring a smooth transition for your business and team.

Training and Processes
The right booking system is only part of the solution—your team needs to know how to use it effectively and where to turn for help when they need it.  We can provide comprehensive training, document key processes, and create resources to ensure your team is confident and prepared to use the new system.

• Hands-on experience with tourism booking systems in both operational and support roles, including IBIS, Rezdy, FareHarbor, and Bookit.
• Proven success delivering complex large-scale booking system implementations, such as the Ngāi Tahu Tourism Transformation Project from 2021-2024.
• Tailored support to meet the unique needs of your business.

Talk to us today about your Booking System

Talk to us today about your booking system project and how we can help.